7-DAY RETURNS

• Items purchased from Tantush are eligible for return/exchange, if the received items are damaged and returned within 7 days of delivery, provided an unboxing video as video proof.

• Furthermore, the items purchased from Tantush are eligible for only exchange, if you have a problem with size of apparel product.

FREE RETURNS & EXCHANGES

• We accept returns or exchanges free of cost. This means you won’t be charged extra to return or exchange the product(s). It’s on us! We want your experience to be hassle-free.

RETURNS/EXCHANGE POLICY

• Customers can raise a return request within 7 days after an order has been delivered by emailing us at [email protected] with the title of the email containing the order ID. For example : “Order#001 – Return Request”.

• Once your return request is verified by our support team reverse pickup will be initiated from our end and once they are picked up the refund/exchange will be provided.

• Exchange is purely subject to product availability.

• If you have received a defective product, send us an email requesting a return to our email address – [email protected] and we will get back to you. The email must contain an unboxing video (please follow the necessary instructions given for unboxing video), a photo of the invoice and a reason for return. Once they are verified by our support team the refund/exchange will be provided.

• Please do not accept the delivery if the packaging is damaged.

• A refund will be processed into your bank account or as a gift coupon as per your convenience.

• In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed, or soiled.

• To maintain strict hygiene standards of our products, we do not accept returns on essentials Items like Face Mask/Protects/Shields.

• No exchange will be provided for jewellery unless you receive a defective product provided you send an unboxing video as a proof.

• If the reverse pick up service to your address pincode is not available, we would ask you to process the Self-Shipping / Self Courier to return us the product.

• We will only credit rupees 100 as a self shipping/reverse pickup costs Refund into your bank account or as a gift coupon as per your convenience.

• Refunds/Exchanges is not applicable on highly discounted products.

• If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.

• A refund will be initiated as soon as the returned item reaches our warehouse and passes the quality inspection. It should take place within the following 5-7 business days.

SELF SHIP PROCESS

• Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.

• An address will be provided for you via email in reply to your request for return, if reverse pickup is not available to your address pincode.

•On receiving the product at the warehouse, we will be intimate you through an email alert or with a voice call.

•We suggest you ship it only through Indian Speed to us. Please make sure your courier costs do not exceed the amount stipulated above.

•We recommend using the ‘Indian Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.

•PLEASE NOTE: We request that you do not use Professional Couriers for self-return as they are not reliable and the package will not be accepted at the warehouse if there is any damage.

UNBOXING VIDEO PROCESS

• Please record the unboxing of the received package covering all sides.

• The seals/tape holding the packaging should be visible. The invoice on top of the package should be recorded such that the order ID and order date is clearly visible.

• The video should not be cut and must be kept on until the defect on the product is shown.

• If you have any further queries regarding the unboxing video, please email us at [email protected] and we will try our best to help you.